Privacy Policy

Last Updated: October 2024 

At Helix Real Estate Management (“we,” “us,” “our”), we are committed to protecting your privacy and handling your personal information with transparency, care, and respect. This Privacy Policy explains how we collect, use, share, and protect your information. It applies to tenants, prospective tenants, guests, and any other individuals who interact with us, including those receiving text messages from us. 

1. Information We Collect

We collect personal information that you provide directly to us or that we obtain through automated means, such as when you interact with our services or communicate with us. This may include the following categories of personal information:

• Identifiers: Name, phone number, email address, mailing address, and other contact details.

• Rental Information: Lease agreements, payment history, and other tenancy-related information.

• Communication Data: Text messages, emails, and phone call recordings related to your interactions with us.

• Device Information: IP addresses, device identifiers, and other digital tracking information when you visit our website or use our online services.

• Location Data: Physical address or location data for property visits and service requests.

• Payment Information: Bank account details or credit card numbers used for rent payments or other transactions.

We may also collect information from third-party sources, including credit reporting agencies, public databases, and background check services, when authorized by you or as required by law.

 2. How We Use Your Information 

We use the personal information we collect to: 

• Provide property management services, including processing lease applications, collecting rent, and managing maintenance requests. 

• Communicate with you about your tenancy or inquiries, including sending you text messages for notifications, reminders, and updates regarding your tenancy. 

• Facilitate transactions, including rent payments and deposit refunds. 

• Maintain security and monitor access to our properties and systems. 

• Comply with legal obligations and enforce the terms of your lease or other agreements. 

• Improve our services, including analyzing usage data to enhance user experience and website functionality. 

3. How We Share Your Information 

We do not sell your personal information to third parties. However, we may share your information with: 

• Service Providers: We may share your information with third-party service providers who assist us in our business operations, such as IT service providers, payment processors, maintenance contractors, and communication service providers (including those sending text messages on our behalf). 

• Legal Compliance: We may disclose your personal information if required by law or if we believe that such action is necessary to comply with applicable legal regulations, respond to a legal process, protect our rights, or ensure the safety of our tenants and properties. 

• Affiliated Entities: We may share information with our affiliated companies or business partners to the extent necessary to provide property management services or complete transactions. 

4. Text Messaging and Communication Consent 

By providing your phone number and opting in to receive text messages from us, you consent to receive text communications, including but not limited to: 

• Rent payment reminders 

• Maintenance notifications and updates 

• Lease renewal notices 

• Property access alerts 

• Emergency notifications 

You may opt out of receiving text messages at any time by replying “STOP” to any message you receive from us, or by contacting us directly at info@helixrem.com or call us at (626) 610-4889. Please note that opting out of certain messages may limit our ability to provide certain services to you, including important notifications related to your tenancy. 

5. SMS Terms and Conditions

1. Introduction By opting into our SMS program, you agree to the following terms and conditions. These terms govern your use of our SMS services and outline how we handle your personal data.

2. Opt-In By providing your phone number and opting in to receive SMS messages, you consent to receive text messages from us regarding our services, updates, and promotions.

3. Purpose of SMS Messages We send SMS messages to provide you with important information, updates about our services, special promotions, and other relevant content to enhance your experience with us.

4. Data Collection We collect data from sources such as:

Customer service interactions

5. Use of Data Your data will be used solely for sending you SMS messages related to our services. No mobile data will be shared with third parties or affiliates for marketing or promotional purposes.

6. Message Frequency Message frequency may vary. You may receive multiple messages per month based on your preferences and interactions with our services.

7. Opt-Out You can opt out of receiving SMS messages at any time by replying with "STOP" to any of our messages. You can also contact us directly to request removal from our SMS list.

8. Help If you need assistance or have any questions regarding our SMS services, reply with "HELP" to any of our messages or contact us directly at info@helixrem.com or call us at (626) 610-4889.

9. Message and Data Rates Message and data rates may apply. Check with your mobile carrier for details on your plan and fees.

10. Contact Information For any questions or concerns, please contact us directly at info@helixrem.com or call us at (626) 610-4889.

6. Data Retention 

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, your data will be securely deleted or anonymized in accordance with applicable law. 

7. Data Security 

We implement and maintain reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Despite these measures, no security system is impenetrable, and we cannot guarantee the security of your data. If you suspect any unauthorized activity or breach of your data, please notify us immediately. 

8. Children's Privacy 

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under the age of 16 without verification of parental consent, we will delete that information. 

9. Changes to This Privacy Policy 

We may update this Privacy Policy from time to time to reflect changes in our practices or relevant laws. We will post any changes on this page and update the "Last Updated" date at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed of how we are protecting your information. 

10. Contact Us 

If you have any questions or concerns regarding this Privacy Policy, your privacy rights, or our data practices, please contact us at: 

Helix Real Estate Management, Inc.

3016 E. Colorado Blvd. #5760

Email:  info@helixrem.com

Phone:  (626) 610-4889 

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties